RETURNS POLICY

RETURNS POLICY

We want you to be completely satisfied with your purchase & love it as much as we do. If you are unhappy for any reason, we'll gladly accept a return of an unworn item if you contact us within 3 days of receiving your item. Once a return has been approved you must return your item within 7 business days. Items should be in the original condition, unworn and including tags.

Please note there is no return on SALE items, including flash sales and promotional sales.

HOW DO I RETURN AN ITEM?

YOU MUST CONTACT US WITHIN 3 DAYS OF RECEIVING YOUR ORDER

If you are unhappy with an item please contact us at dearlyla@outlook.com within 3 days of receiving your order, letting us know the reason for the return. Once you have received the all clear from us to return the item then please

Send your tagged/ unworn items to -

DEAR LYLA RETURNS

38 EAST TERRACE

LOXTON SA 5333

Returns must be sent within 7 business days of receiving your item

Customers will be responsible for shipping and handling charges for any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind.

RECEIVING YOUR REFUND

We will credit your original method of payment minus original shipping charges. Once your return arrives at Dear Lyla headquarters please allow 10 business days for your refund to be processed. You will be notified by email once finalised.

SALE ITEMS

All sale items purchased are a final sale and cannot be returned. We do not offer refunds or exchanges on sale items. This includes flash sales and promotional offers.

EXCHANGES

We can only offer exchanges if we have that item in stock. If that item is not available you are welcome to return a full priced item for a refund.

FAULTY ITEMS/ INCORRECTLY SENT ITEMS

If you receive a faulty or incorrect item you will be reimbursed for all postage costs paid with receipt to return the defective item. We will replace if stock is available or refund you for the product upon return