POSTAGE & HANDLING

DELIVERY POLICY

SHIPPING

We ship everywhere in the world. For all Australian orders we will use either AUSTRALIA POST or TOLL COURIERS.

WE'RE MAKING A CHANGE! We are now proud to offer eco friendly post bags. These compostable satchels are made from sustainably sourced plant material and break down in your home compost or green waste bin, so no need to throw them in the rubbish once you've received your goods.

If your purchase is over $100 we will post it for FREE. If it is under $100 you will be charged $8 for a Eco Friendly Bag or $10 for express post in an Australian Post bag. Choice is yours at checkout. (We recommend the eco friendly bags because they're better for the environment) 

Locals can choose the Pick up instore option for FREE & just pick it up when convenient for you.

For all countries outside of Australia, postage will be $25AUD

TIME FRAME

We aim to post goods the same day of receiving your order, but unfortunately this is not always an option so we will get them out within two business days of receiving your order. If for any reason we are unable to fill your order we will notify you within two business working days. Shipment invoices with tracking numbers for parcels are sent as soon as we have sent it on its way. If you have not received your order confirmation within 48 hours of placing your order please check your junk mail first and then if you have still not received it please contact us.

Orders placed on public holidays or weekend days will be handled on the next business day.

TRACKING YOUR ORDER

You will be sent a tracking number with your Shipment Invoice which will be sent to you within 48 hours of placing your order.

You can keep track of your parcel using your tracking number via the links below. If you experience any difficulties please contact us at dearlyla@outlook.com

For all TOLL COURIER tracking numbers please visit https://online.toll.com.au/trackandtrace/

For all AUSTRALIA POST tracking numbers please visit https://auspost.com.au/track/track.html

THE COST

All orders over $100 will receive FREE POSTAGE. Anything under $100 will incur a $10 fee for express post in an Australian Post bag or $8 in an Eco Friendly Bag

Pick up instore is FREE!

Countries outside of Australia are charged $25AUD for postage. 

REFUSED SHIPMENTS

If you refuse a shipment from us, you are responsible for the original shipping charges and the cost of returning the package back to us. This amount will be deducted from your refund.

It is the responsibility of the receiver to make sure all address details are correct. We will not accept responsibility for lost parcels. For all orders that require redelivery due to incorrect information a delivery fee will be charged. Please supply the most accessible address to help get your package to you on time.

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